You just made the management decision to move to an EHR system or a new EHR system. Without your staff’s ability to use the software or without a desire to learn the new software, the benefit of your investment may never be realized.
That is why BlueStrata takes our implementation, training, and customer support very seriously. We make certain that once our partnership with you is formed, our commitment to quality service begins and continues throughout the relationship.
We provide you with one of the fastest implementation times in the industry in order to get you up and running as soon as possible. Even before your training sessions start, our staff converts all of your current resident data. In addition, we assign each client an account manager who makes certain your implementation, training, and continued support is personalized.
A large factor in creating acceptance and success with your EHR solution is a quick and easy implementation process for you and your staff. Any change in process can be daunting for staff members but we work with you to provide a seamless transition with no disruption to your normal processes. The implementation process only works if it is designed around the needs of the facility, so no two implementations are exactly alike. We can get you up and running on clinical applications and follow up with the finance and accounting module within the same monthly cycle, or stagger an implementation if that works best for your staff.
On–site and web–based follow up training is available at the request of the client and we also provide our facilities with detailed user guides.
We view our customer support as one of our key differentiators. BlueStrata believes that our quality as a vendor is directly tied to our quality of customer support. We strive to provide rapid and hassle-free support for our customers.
BlueStrata’s customer support team is available 24 hours a day to assist you. We make certain that each and every call is answered by one of our highly trained customer support staff. You will never receive an automated message and never be placed on hold in a queue. With one centralized call center, your issues and questions are addressed immediately without being bounced to various locations.
Our call center is equipped to answer training questions as well as systems issues. If your call requires advanced level technical assistance, your account manager will make certain that the issue is resolved in a timely manner.
A BlueStrata EHR training “Swat Team” mobilizes to the client site with a comprehensive plan to ensure an expedited and absolute “go live date” for the facility.
Data is converted electronically or manually preloaded on client’s site so they can go live once trained. Our Client Support Desk is 24/7 and answered by a live voice.
Our plan includes ensuring that all disciplines in the organization have representation in order to create a horizontal EHR Task Force to create “buy in” at each level.
We understand that running a long term care facility can be complex. You want to provide the highest quality of care to the residents but you also need to focus on the financial aspects of running a business.
What if you had an EHR solution that gave you more time for resident care and helped you maximize profitability? BlueStrata EHR does just that. We streamline your operations so clinical tasks become effortless while ensuring that activities are populated into our accounting and financial software so you receive the maximum reimbursements available.More